FAQ

Account & Security - womensuits

How can I create an account?

1. Click the “Create Account” link at the very top-right of the store on any page.

2. You may create an account automatically using your Facebook profile by hitting the blue “Connect” button. Alternatively, you may fill out the blank fields to create a stand-alone account.

 
How do I change my e-mail address or password?

1. Click the “Your Account” link at the very top right of the store on any page to access the “Account Profile” page.

2. Click the “Edit” button to make changes.

3. Fill in the “Email Address” or “New Password” field with your preferred address or password.

 
How can I contact your site about a potentially fraudulent website or e-mail? 

1. Click the “Customer Service” tab on the store’s top navigation bar.

2. Click the “Contact Us” link under “Need Assistance”.

3. Contact the store using your preferred contact method.

 
How can I cancel my account ?

1. Find and click the “Customer Service” tab on the store’s top navigation bar.

2. Click the “Contact Us” link under “Need Assistance”.

3. Contact the store using the email form. The subject of your message should be “Cancel My Account”.

 
Shopping
Why won’t my browser work with your website?
The Web is an ever-changing landscape, so browsers need regular updates to support these changes. Fix the problem by browsing with a modern and popular browser that you’ve updated with the latest software and security patches.
 
In rare cases, an outdated operating system can cause the same problem. Fix this problem by using a device with a modern operating system that you’ve updated with the latest software and security patches.
 
Does my computer need to accept cookies to shop on your site?
yes
 
What is the best way to find what I need?

1. Find what you need by browsing or searching. Browse using the navigation tabs close to the top of any page. The search bar is located at the top right of any page.

2. In either case, filter your results by configuring the smart filtering options to the left of the results. The store’s innovative filter enables the store to display multiple versions (such as different colors) of the same product.

3. Sort the results by using the sorting buttons just under the store’s navigation tabs.

4. Scroll through the list to find your items.

 
I can't find the item that I want. How can I search for it?
Find the search box on the very top right of any page. Type in your query, which can include brand names, product categories and even SKU numbers.
 
Where can I learn more about an item?
Browse or search for the product. Then, click on the product’s image to access its product page, where you may read “Details”, “Reviews”, “Shipping & Handling” info and more.
 
How do I add an item to my shopping cart?
There are two ways to place product into your shopping cart.
 

1. You may add an item to your cart within its category or within a list of search results. Once you find the product, hover your pointer over the item’s image and click the “Quick Shop” button that appears. A temporary pop-up window will appear with an orange “Add to Cart” button.

2. Alternatively, you may add an item to your cart within its product page. Open a product page by clicking its image, which you’ll find within a category or a list of search results. Then, hit the orange “Add to Cart” button.

 
How can I add an item to one of my wishlists? 

1. Open the item’s product page by clicking its image, which you’ll find within a category or a list of search results.

2. Click the “Add to Wishlist” link, which is above and to the right of the “Details” section. A temporary pop-up window will appear.

3. Select a current Wishlist or type the name of a new list in the blank field. Hit the orange “Add” button.

 
Can I have multiple wishlists?
Yes.
 
How can I share a wishlist? 

1. Click the “Your Account” link at the very top-right of the store on any page to access the “Account Profile” page.

2. Click the “Wishlist” button on the navigation menu to the left.

3. Click the title of any Wishlist.

4. Your saved Wishlists appear on a list to the right. In this list, hit the envelope icon on the same line as the wishlist that you’d like to share.

 
Can I save my search results? In other words, can I save the query and filtration settings of a search that I‘d like to check often?
Yes, save the query and filtration settings of any product list by hitting the “Save” button just above the filter in any category or search-results page. 
Load the results by using the “Load” button to right of the “Save” button”. The “Load” button opens a list of your saved searches. Click the title of any saved search to open it.
 
Can i save my shopping my cart?
No

Payment & Ordering
How do I place an order online?

1. Find your item by browsing or searching.

2. Add the item to your shopping cart by hitting the orange “Add to Cart” button on the product page of that item.

3. Find and add more items as necessary. When you’re done shopping, hit the “Cart” link at the very top right.

4. Click the orange “Checkout” button.

5. Fill in the blank fields as necessary.

6. Double check the “Cart Summary” to verify the items that are in your cart. If there’s a problem, click the “Edit” button below the summary to add or remove items from your cart.

7. If your “Cart Summary” looks good, click the Orange “Submit Order” button to the bottom right.

 
Will you charge sales tax on my order?
Yes
 
What methods of payment do you accept?

1. Credit Card

• [Visa]
• [Mastercard]
• [American Express]
• [Discover]

2. [PayPal]
3. [INTERAC]
4. [Gift Card]
5. [Direct Checking]
6. [Cashier’s Check]
7. [Personal Check]
8. [Cash]

 
How do I use my Gift Card online?
During checkout, type the redemption code on your gift card in the blank field under “Pay With A Gift Card?” on the same page where you would submit payment details.
 
How do I use a promotion code?
During checkout, enter the promo code in the blank field under “Do You Have A Promo Code?” on the same page where you would submit payment details.
 
How do I know if ordering online is secure?
Ordering online is very secure...
 
How do I complete my order?

1. Hit the “Cart” link at the very top right of any page.

2. Click the orange “Checkout” button.

3. Fill in the blank fields as necessary.

4. Double check the “Cart Summary” to verify the items that are in your cart. If there’s a problem, click the “Edit” button below the summary to add or remove items from your cart.

5. If your “Cart Summary” looks good, click the Orange “Submit Order” button to the bottom right.

6. Then you will receive order conformation mail

 
What should I expect after I’ve completed my order?
Expect your order to be delivered to the shipping address that you submitted. Shipping times depend on the type of shipping service that you purchase.
 
Why is my item on backorder?
The store does not have the item in stock, but it is currently being shipped to the store for your order.
 
How can I order items from my wishlist?
Click the “Wishlist” link at the top right of any page.
Click the title of any Wishlist to show its contents.
Click “ADD TO CART” on the same line as the item that you’d like to purchase.
When you’re done adding items to your cart, complete the order by hitting the “Checkout” button in your cart.
 
I haven’t received my order yet
Check the status of any order on the “Order Status” page of your account.
Alternatively, contact customer service.

1. Click the “Customer Service” tab on the navigation bar towards the top of any page.

2. Click the “Contact us” link under the “Need Assistance?” section.

3. Contact customer service directly by filling out the blanks in the email form. The subject of your message should be “I haven’t received my order yet”.

4. We will contact you shortly with a solution to the problem.

 
Order Status & Shipping
How can I check the status of my order?
 

1. Click the “Your Account” link at the top right of any page.

2. Click the “Order Status” button on the navigation menu to the left.

 
How do I determine the shipping charges on my order?

1. Click the “Your Account” link at the top of any page.

2. Make sure we have your address saved by checking your “Address Book”. Get there via the navigation menu to the left.

3. Click the “Cart” button at the top right of any page.

4. Check the “Estimated Shipping and Handling” line under “Cart Summary”.

 
How do I ship to an international address?
Edit your shipping information under “Shipping Information” on the “Secure Checkout” page.
Submit the correct shipping address, including country, before completing the checkout process